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PRIVACY POLICY

Since 1991, CFF has taken great pride in the relationships that it has developed with its customers. In keeping with this tradition, CFF is dedicated to protecting and respecting your privacy and handling any personal information we obtain from you with care and respect. This Privacy Policy is designed to answer your questions regarding our privacy policies and principles.

This is the Privacy Policy of California Family Fitness (CFF). Our postal address is: P.O. Box 2960, Orangevale, CA 95662. We can be reached via email at info[@]calfamfit.com or you can reach us by telephone at 916-987-2030


Visiting Our Website

For each visitor to our website, our web server automatically recognizes only the IP address of your computer. When you visit the CFF Website to manage your MyiClub account, subscribe to fitness program/class schedules, and or sign-up for our Newsletter you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our website, we may collect more information: your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.


At Your Service Information

The personal information we collect is above all intended to offer better customer service and to improve communications. The customer information you provide can help CFF provide greater security and inform you of products and services that may be of interest.


Secure Information Under Lock And Key

CFF is proud to be a certified PCI DSS Compliant Service Provider. The CFF website uses Secure Socket Layer (SSL) technology to encrypt personal information such as User IDs, Passwords, and account information over the Internet. Any information provided to you is scrambled en route and decoded once it reaches your browser. We take the following steps to protect our customers' personal information against loss, misuse, and alteration.


Goals PCI DSS Requirements

Build and Maintain a Secure Network
  1. Install and maintain a firewall configuration to protect cardholder data
  2. Do not use vendor-supplied defaults for system passwords and other security parameters

Protect Cardholder Data
  1. Protect stored cardholder data
  2. Encrypt transmission of cardholder data across open, public networks

Maintain a Vulnerability Management Program
  1. Use and regularly update anti-virus software or programs
  2. Develop and maintain secure systems and applications

Implement Strong Access Control Measures
  1. Restrict access to cardholder data by business need to know
  2. Assign a unique ID to each person with computer access
  3. Restrict physical access to cardholder data

Regularly Monitor and Test Networks
  1. Track and monitor all access to network resources and cardholder data
  2. Regularly test security systems and processes

Maintain an Information Security Policy
  1. Maintain a policy that addresses information security for all personnel

You May Remove Your Name From Our Lists At Any Time

To delete your name from the CFF email mailing list, simply contact us by email at info[@]calfamfit.com or by selecting the “unsubscribe” link at the bottom of any CFF email. Be sure to provide your full name, mailing address, email address, and phone number. We appreciate your patience as it may take up to six to eight weeks to process your request from the date of receipt.


Children's Privacy Statement

CFF adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children's Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.

This children's privacy statement explains our practices with respect to the online collection and use of personal information from children under the age of thirteen, and provides important information regarding their rights under federal law with respect to such information.

    • CFF’s website is not directed to children under the age of thirteen and we do NOT knowingly collect personally identifiable information from children under the age of thirteen as part of our website. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen as part of our site, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen.
    • We do NOT knowingly allow children under the age of thirteen to publicly post or otherwise distribute personally identifiable contact information through our website.
    • Because we do not collect any personally identifiable information from children under the age of thirteen as part of our website, we do NOT condition the participation of a child under thirteen in the website's online activities on providing personally identifiable information.

Employee Conduct

The CFF Privacy Guidelines express our absolute commitment to integrity, our related corporate values and ethical standards and the associated business conduct we expect from all our employees. The guidelines include very specific guidelines concerning the safeguarding of confidential information, which includes customer information. In general, these guidelines limit employee access to confidential information, and limit the use and disclosure of such information to specifically authorized processes and transactions. If it is determined that employees have violated the guidelines, corrective action may be taken, including immediate dismissal.


Security

CFF makes reasonable efforts to maintain the security of your personal information in order to prevent unauthorized access to it through the use of technology and internal procedures.

Partnerships

We currently contract with online partners to help manage and optimize our Internet business and communications. We use them to send emails that you have agreed to receive. Web cookies are used in those email messages and at our website to help us measure the effectiveness of those emails. You can "opt out" of these emails at any time by unsubscribing from CFF's email mailing list. We reserve the right to change email providers at any time.

Information Disclosed If Required By Law

If required by law, CFF may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take reasonable steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.


Privacy Policy Updates

Efforts to bring new services, ideas and partners to benefit our customers may make it necessary for us to create a new Privacy Policy. If this occurs, we will post the new policy on our website. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.

CFF may also amend our current Privacy Policy at any time. If we amend this Privacy Policy to permit material changes in the way we collect, use, and/or share your personal information, we will notify you of such amendment by sending you an email at the last email address that you provided us, and/or by prominently posting notice of such amendment on the websites covered by this Privacy Policy. Any such amendment to this Privacy Policy will be effective thirty (30) calendar days following either our dispatch of an email notice to you or our posting of notice of the changes on the websites covered by this Privacy Policy.

Please note that, at all times, you are responsible for updating your personal information to provide us your current email address. In the event that the last email address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our dispatch of the email containing such notice will nonetheless constitute effective notice of the amendment described in the notice. In any event, an amendment to this Privacy Policy may permit material changes in the way we use and share personal information that you provided us prior to our notification to you of such amendment.

The effective date of this CFF Privacy Policy is July 1, 2013. It replaces all prior privacy policies issued by CFF. We reserve the right to change the CFF Privacy Policy at any time. Any changes to our Privacy Policy will be reflected in the updated version displayed at our corresponding website.

Consent to Receive Telemarketing Calls & Texts

By agreeing and checking the Terms and Condition’s box, I authorize CFF and ABC Financial Services to deliver to me, at the telephone, cellphone, or email address(es) provided, telemarketing calls, emails and texts and informational calls, emails and texts. I UNDERSTAND THAT I AM NOT REQUIRED TO AGREE TO BE CONTACTED AS A CONDITION OF PURCHASING ANY PROPERTY, GOODS OR SERVICES. I can request to not be contacted by CFF by emailing DNC@calfamfit.com or calling 916.987.2030 x7867 (S-T-O-P) or writing to the postal address below.


Questions Regarding CFF Privacy Policy

If you have any questions regarding our Privacy Policy, we will do our best to answer them. Here's how to contact us:

Email: info[@]calfamfit.com
Postal: P.O. Box 2960, Orangevale, CA 95662
Phone: 916-987-2030 (Customer Service)
Fax: 916-987-2040
Hours of Operation: Monday-Friday, 8am-5pm, Pacific Standard Time