COVID-19 Information and Updates.

State guidelines and frequently asked questions about new club policies and services will be covered on our COVID-19 Information page. Please no

te that these policies and services are subject to change based on public health guidelines.

General Rules & Etiquette

We’ll go into more detail, but all gym etiquette guidelines fall into one of the three categories of the Gym Goer’s 3 Golden Rules: 

1.Be aware of your environment.  You are sharing a space with others, please be courteous to your fellow gym goers as you complete your workout. 

2.Be nice.  If it would make your grandmother frown, don’t say or do it. 

3.Treat the equipment like you want to use it again.  It goes without saying that taking care of the equipment and putting what you use away correctly shows respect for everyone else. We are all striving to keep the equipment in working order which ensures it will be ready to go when you are.

Let’s work together to keep the environment positive at our clubs by sticking to these general etiquette guidelines.  Read on for ways you can follow the Gym Goer’s 3 Golden Rules throughout our clubs.

See a sign?  Please take the time to read it. 

We provide limited signage installed around our club to help guide you.  We try to be clear about do’s and don’ts around our facilities but we can’t create signs for all scenarios.  If you aren’t sure about something, feel free to ask one of our friendly CFF team members. 

Be thoughtful about cell phone use.

There are some great apps out there for tracking progress and recording your workouts.  Feel free to take advantage of those!  We only ask that you let others enjoy their cardio high or yoga Zen by refraining from loud, distracting conversations on your phone in our club.

We’ve provided comfortable chairs in our lobby area, along with Hydromassage lounges in some clubs.  These are the perfect spots to sit while you scroll through your phone. The gym equipment?  Not so much.  Please keep the equipment available for active use. If you are texting, scrolling, or talking instead of using equipment, don’t be surprised if a staff member politely asks you to move so the equipment will be available for those actively working out.

Be courteous to the members and staff around you when it comes to phone use and/or filming/photography.  Some of them weren’t planning on starring in a video today, so we ask that you keep the other gym goers out of your feature film.  And in the parts of our gym where privacy and safety is a priority—the locker rooms, restrooms, Childcare, and Kidz Klubs—film and photography are strictly prohibited.  Finally, we ask that when you are in a class, you politely keep your phone on mute

Audio and visual equipment is for everyone to enjoy!

Some of our cardio machines are equipped with screens so you can find just the right show to accompany your workout.  Download the Audio Fetch app, which allows you to hear the programming on your individual machine.

Audio Fetch is available at Midtown, Roseville, Orangevale, Sunrise, Citrus Heights, Laguna, Elk Grove, Folsom, Rocklin, and Natomas clubs. 

When your workout involves sharing a screen with others in the cardio area, remember those Kindergarten lessons and share graciously.  If you don’t like what’s playing in front of you, here are some helpful suggestions:

• Ask others if they mind you requesting a change, then ask a CFF team member to help.
• Bring your own headphones and portable music player as back up entertainment.

And while sharing is caring….we ask that you don’t bring portable speakers for broadcasting your preferred music.  Earphones let all of us to enjoy our favorite tunes, podcasts, or audiobooks while working out.

We’re all here to get and stay healthy—don’t let germs crash the party!

Our clubs are a shared space.  Many people are using the equipment throughout the day.  If everyone works together, we can avoid the spread of germs or allergens that might make us sick.

• Please clean equipment after you use it. We’ve provided convenient sanitizing stations throughout our clubs.  Make use of them to prevent the spread of germs and bacteria from one piece of equipment to another.
• Please keep the air fresh around you—avoid heavy scents.  Your signature perfume or cologne might not be enjoyed by your neighbor in spin class.
• Absolutely no spitting please! Your mama probably didn’t let you do this either, so let’s keep her happy and we’ll all be happy.
• As much as we love to welcome you through our club doors, please stay home if you are ill. If you are coughing and sneezing in a class or while weightlifting, you are leaving a trail of germs that might infect your fellow club members.  Opt for an in-home workout on sick days—our trainers are happy to make a few recommendations, plus we have some great video workouts here.

Have a plan for when you see someone with bad behavior in our club.

It’s fine to step in and give them warning if they are doing something that puts them, or anyone else, in immediate danger. It’s more important to keep fellow members safe than to worry about offending someone.

What if the problem is more annoying than it is dangerous?  In that case, it's best to communicate with a CFF team member if you are concerned about someone acting inappropriately.  We’ve found that our members accept correction better from a CFF team member than other members, so let us help with this as it will likely produce more effective results.

Remember the purpose of our club is fitness.

California Family Fitness locations are meant to be used for fitness and exercise activities.  To make sure our facilities are available to members for their intended purpose, we reserve the right to suspend or revoke membership privileges if for those who use them for other activities.  Non-permitted usage of California Family Fitness facilities may include (but are not limited to) loitering, sleeping, charging of electronic devices, or other behaviors deemed inappropriate by club management.

Fitness Floor Rules & Etiquette

Make sure equipment is ready for the next member to use when you finish with it.

While we’d love to be the first to launch Magic Cleaning Fairies in our clubs, that product is still tied up in research and development.  With lots of members using the equipment throughout the day, we simply don’t have enough hands to wipe down and re-set each piece of equipment for you.  Please pay it forward to your friends at the gym by leaving equipment clean and organized.  Make sure to do the following before you continue your workout:

• Use a towel and sanitation spray to wipe down any perspiration or indication of your use on the equipment to leave it ready for the next member. We have wipes, towels, and spray throughout the floor. If you can’t find them or see our supply is running low, let us know so we can help!
• Put equipment away.
  • Play nicely with others by not waiting until the end of your workout to put all of the supplies away. Since others are probably waiting to use the equipment, let it be available when you aren’t actively using it. 
  • Using an Olympic bar? We encourage you to put the plates away in the right place. It's unfair to the next person if they have to take your poundage off the bar before putting on what they need.  And no one wants to play hide and go seek with weights!

Share the available equipment.

It really is possible to get an effective, efficient workout in while still being courteous of others.  Be mindful of those trying to get a good workout around you, and let others “work in” on equipment between your sets. 

And just a quick note….throwing a towel over a piece of equipment doesn’t mark it as yours.  If you aren’t actively using it, it needs to be available for others. 

Only dummies drop dumbbells.

There are some weights that are made to be dropped, but dumbbells are not one of them. Not only does it create a noisy distraction, but dumbbells do not have the structure to be dropped and can potentially break. Moreover, a dumbbell could bounce and injure you or another member.

Give people around you safe space.

Remember in driver’s education, when you learned about defensive driving?  Move about the weight room as if you are driving defensively—be on the lookout for possible collisions and do your best to avoid them.

With free weights like dumbbells and plates, people are able to swing and move the weight every which way. If you see someone with a free weight, give them a wide enough bubble so you avoid getting hit. With practice, you will find it easier to recognize when another weight-lifter might need some extra space.

And speaking of people, we welcome those who are 12 years and older to make use of our fitness equipment.  Younger people are welcome to work out their wiggles in our Kidz Klub or childcare.

Shoes are more than a fashion statement here.

When packing your gym bag, make sure your footwear offers safety and stability. Safety comes first on the workout floor, which is why we require you to wear closed-toed shoes when you are on the workout floor using cardio machines, weight-machines, free weights, or other equipment. Check out some great tips for finding good shoes here.  

Mirror, mirror, on the wall...

…use it to check your form, not publish to your social media wall.  We have lots of mirrors available for you to use for various reasons in our clubs.  On the fitness floor, be mindful that those with weights often need to check the mirror to make sure they have proper form.  Avoid standing in front of those actively reflecting their form, or with anything other than equipment in your hands.  

We also encourage you not to use our wall-mounted mirrors as a support when you are stretching.  Mirrors—unlike walls—are not designed to bear weight.  We would hate for you to be injured by cracked or breaking glass during your stretch.

Locker Room Rules & Etiquette

Keep personal grooming….personal.

We’re just going to come out and say it: Intimate grooming or tasteless personal hygiene rituals should be done at home, not in the locker room. Examples: clipping nails or body hair, washing feet or clothes in the sink, waxing, zit-popping, or various other personal self-grooming techniques.

Respect boundaries.

Every individual has a personal level of comfort about their body and others’.   Our body comfort zones are a mix of personal, familial, and cultural norms.  With so many different levels of comfort—and reasons for those levels—we find modesty is the best policy in our locker rooms.  Adopt boundaries you may not have in the privacy of your own home when you are in the locker room, such as covering up with a towel.

Here are some other guidelines for respectfully sharing locker room space:

• Limit the space you use for your belongings on benches and counters. Especially during peak gym hours, give other members space to get ready.
• Clean up after yourself. If your shaving cream or makeup spilled, make sure you take care of it.
• Put toiletries and appliances like hair dryers back in their place so others can use them.
• Wipe up water you might’ve splashed around the sink
• Remove toiletries, hair, etc. from showers when you leave them.
• Save some for the fishes--turn off the water once you’re finished.
• Do not leave empty shampoo/soap bottles or extra towels.
• Dry off before walking through the rest of the locker room to avoid slipping.
• Our hair dryers are available for the hair on your head. And only the hair on your head.
• Foot and body powders can become very messy. Avoid applying within our locker rooms.

Leave the phone in your bag.

Even if you are simply texting your mother back, it can make people uneasy because your phone most likely has a camera. Turning it on silent is probably a good idea, too.  Filming and photography are strictly prohibited in our locker rooms.

Other Areas of the Gym

Read on for helpful etiquette and safety guidelines regarding other club amenities.

Group Fitness

Working out in a group means you have access to top notch instructors, great music, fresh routines, and a chance to befriend and motivate other class members.  Be courteous to your instructor and those attending classes by being mindful of the following suggestions.

• Be punctual. Even if you’ve registered in advance, you should strive not to interrupt a class with your tardiness.
• Be welcoming. It’s great to get to know the people you see on a regular basis, but everyone has to start somewhere.  Try to make new faces feel comfortable.
• While a class is in session, be courteous and avoid opening and closing the door unnecessarily.
• During cycling classes, a personal towel is required.
• Cell phone use. Out of respect for your instructor, please turn off or silence your cell phone before you enter class.
• Our classes are designed for bodies 12 years and older.  Younger bodies are welcome to enjoy our Kidz Klub and childcare services while their adults are in class.

Pool Areas

We are happy to offer swimming and lap pools at many of our clubs.  When using the pool area, be mindful that there is not a lifeguard on duty.  A parent or adult must supervise children age 12 and under at all times, and no children under the age of 14 are allowed in our hot tubs.  Children age 6 and under must have a supervising adult in the water with them at all times. Please observe the 10 minute safety breaks supervised by an employee at the end of each hour by promptly leaving the pool when the whistle blows.

For more safety tips and detailed pool rules for our clubs, please click here.

Lap Pool

• So that everyone has a chance to fit in their laps, there is a 30 minute time limit for the lap lanes if someone is waiting and all lanes are full.
• Avoid collisions, there should only be two swimmers per lane.
• A minimum of two lap lanes will be available during Aqua classes and other scheduled pool activities when a shared use pool is the only option at the club.

Steam Room & Sauna

Heat can be beneficial, but when proper precautions are not taken, it can also be dangerous.  Please beware of hot metal objects which are the source of steam. Pregnant women or anyone with a medical condition should consult their physician before using the steam room or sauna.  A maximum of 5 minutes is recommended for steam room first timers, 10 minutes for those who are acclimated to steaming.  Stay hydrated by drinking plenty of water before, during, and after your steam or sauna session.  You should also avoid large meals, smoking, and use of alcohol before or during use of our steam rooms and sauna.

While flip-flops and sandals are fine, no outside footwear (like trainers or running shoes) is allowed inside the sauna and steam room. Please follow these additional rules for safety.

• For your safety, and to prevent damage to the equipment, no fitness equipment is permitted in the sauna or steam room.  

In the steam room:

• Keep the door closed unless you plan to enter or exit the steam room.
• Plastic bags should remain outside the steam room.
• Protect the thermostat—do no throw water on it.

In the sauna:

• Shower before entering the sauna.
• Sit or lie on a towel inside the sauna.
• Our saunas are dry saunas. Refrain from throwing water on the rocks.

Basketball & Raquetball Courts

Shooting hoops and working on your backhand are fun ways to fit in a sweat session.  We’re delighted to have racquetball and basketball courts available at several of our clubs.  For your safety and enjoyment, we encourage you to consider the following guidelines when you use our courts.

• Only non-marking shoes should be worn in the courts (no black soled shoes).
• Be cautious about entering our exiting the court when play is in progress.
• Basketball courts may be used for Kidz Klub activities from 8 A.M. until noon.
• For racquetball, protective eyewear is strongly encouraged.

Cal Fit Basketball Court Rules

• No foul language or “trash talking” on or off the court.
• No throwing or kicking the basketballs at the ceiling, walls, or lights.
• No food or drink allowed in the court.
• Court priority will be given to members wishing to play a full court 4v4 or 5v5 game.
• No fighting or arguing with fellow players or staff member(s). You will be asked to leave.
• The staff has full authority to enforce all rules.
• Unsportsmanlike conduct will not be tolerated.

Climbing Wall

Need to relieve some stress?  Feel free to climb our walls!  Our rock walls, that is.  Enjoy the combination of cardio and strength training plus agility that comes from rock climbing.  To ensure your safety, please be aware of the following:

• All first-time climbers must be certified to use the wall. This requires a brief introduction to climbing from one of our staff members, with information about basic safety practices.  We will keep a record of your certification on file.
• Age requirements. Children 11 years and younger must be supervised by a parent.  Those 12 years of age and older may climb without parental supervision, but will need a staff member present.

• Climbing Wall Use:
  • Sign up and check out harnesses at the front desk
  • One person at a time at each station
  • No horseplay
  • 15 minute time limit if others are waiting
  • Members only
  • Must have waiver and certification on file to climb
• Please observe your club’s additional posted safety rules.

Childcare

We are delighted to welcome our youngest members to our clubs!  We provide top-notch childcare services and activities for them, and strive to maintain the highest standards of safety and cleanliness.  Please help us to do so.

• Sick kids need to stay at home. In regard to the well-being of other children and our staff, we cannot accept sick kids.  Admittance will be denied if signs of illness are apparent.
• Please sign in and out with a staff member.
• Our play area will be closed before and after operational hours.
• We have a two hour maximum time limit.
• Sometimes kids need a time out. For misbehavior or misconduct, we have a time out procedure.  Feel free to ask a child care attendant more about how this is enforced.
• No food or drink allowed in the play areas, with exception of water, your baby’s bottle or snacks sold onsite.

We are thrilled that you’ll be working out with us at Cal Fit!  As always, we encourage you to ask a Cal Fit employee if you have any questions or concerns about club rules and etiquette.

General Privacy Policy

Since 1991, CFF has taken great pride in the relationships that it has developed with its customers. In keeping with this tradition, CFF is dedicated to protecting and respecting your privacy and handling any personal information we obtain from you with care and respect. This General Privacy Policy is designed to answer your questions regarding our privacy policies and principles.

This is the Privacy Policy of California Family Fitness (CFF). Our postal address is: P.O. Box 2960, Orangevale, CA 95662. We can be reached via email at info@calfamfit.com or you can reach us by telephone at 916-987-2030

Visiting Our Website

For each visitor to our website, our web server automatically recognizes only the IP address of your computer. When you visit the CFF Website to manage your MyiClub account, subscribe to fitness program/class schedules, and or sign-up for our Newsletter you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our website, we may collect more information: your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.

Your Service Information

The personal information we collect is intended to offer better customer service and to improve communications. This information you provide can help CFF provide greater security and inform you of products and services that may be of interest.

Secure Information

CFF is proud to be a certified PCI DSS Compliant Service Provider. The CFF website uses Secure Socket Layer (SSL) technology to encrypt personal information such as User IDs, Passwords, and account information over the Internet. Any information provided to you is scrambled en route and decoded once it reaches your browser. We take the following steps to protect our customers' personal information against loss, misuse, and alteration.

Goals PCI DSS Requirements

Build and Maintain a Secure Network

1. Install and maintain a firewall configuration to protect cardholder data
2. Do not use vendor-supplied defaults for system passwords and other security parameters

Protect Cardholder Data

1. Protect stored cardholder data
2. Encrypt transmission of cardholder data across open, public networks

Maintain a Vulnerability Management Program

1. Use and regularly update anti-virus software or programs
2. Develop and maintain secure systems and applications

Implement Strong Access Control Measures

1. Restrict access to cardholder data by business need to know
2. Assign a unique ID to each person with computer access
3. Restrict physical access to cardholder data

Regularly Monitor and Test Networks

1. Track and monitor all access to network resources and cardholder data
2. Regularly test security systems and processes

Maintain an Information Security Policy

1. Maintain a policy that addresses information security for all personnel

Name Removal From Our Lists At Any Time

To delete your name from the CFF email mailing list, simply contact us by email at info@calfamfit.com or by selecting the “unsubscribe” link at the bottom of any CFF email. Be sure to provide your full name, mailing address, email address, and phone number. We appreciate your patience as it may take up to four weeks to process your request from the date of receipt.

Children's Privacy Statement

CFF adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children's Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.

This children's privacy statement explains our practices with respect to the online collection and use of personal information from children under the age of thirteen, and provides important information regarding their rights under federal law with respect to such information.

• CFF’s website is not directed to children under the age of thirteen and we do NOT knowingly collect personally identifiable information from children under the age of thirteen as part of our website. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen as part of our site, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen.
• We do NOT knowingly allow children under the age of thirteen to publicly post or otherwise distribute personally identifiable contact information through our website.
• Because we do not collect any personally identifiable information from children under the age of thirteen as part of our website, we do NOT condition the participation of a child under thirteen in the website's online activities on providing personally identifiable information.
•  

Employee Conduct

The CFF Privacy Guidelines express our absolute commitment to integrity, our related corporate values and ethical standards and the associated business conduct we expect from all our employees. The guidelines include very specific guidelines concerning the safeguarding of confidential information, which includes customer information. In general, these guidelines limit employee access to confidential information, and limit the use and disclosure of such information to specifically authorized processes and transactions. If it is determined that employees have violated the guidelines, corrective action may be taken, including immediate dismissal.

Security

CFF makes reasonable efforts to maintain the security of your personal information in order to prevent unauthorized access to it through the use of technology and internal procedures.

Information Disclosed If Required By Law

If required by law, CFF may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take reasonable steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

Privacy Policy Updates

Efforts to bring new services, ideas and partners to benefit our customers may make it necessary for us to create a new Privacy Policy. If this occurs, we will post the new policy on our website. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.

CFF may also amend our current Privacy Policy at any time. If we amend this Privacy Policy to permit material changes in the way we collect, use, and/or share your personal information, we will notify you of such amendment by sending you an email at the last email address that you provided us, and/or by prominently posting notice of such amendment on the websites covered by this Privacy Policy. Any such amendment to this Privacy Policy will be effective thirty (30) calendar days following either our dispatch of an email notice to you or our posting of notice of the changes on the websites covered by this Privacy Policy.

Please note that, at all times, you are responsible for updating your personal information to provide us your current email address. In the event that the last email address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our dispatch of the email containing such notice will nonetheless constitute effective notice of the amendment described in the notice. In any event, an amendment to this Privacy Policy may permit material changes in the way we use and share personal information that you provided us prior to our notification to you of such amendment.

The effective date of this CFF General Privacy Policy is January 15, 2020. It replaces all prior privacy policies issued by CFF. We reserve the right to change the CFF Privacy Policy at any time. Any changes to our Privacy Policy will be reflected in the updated version displayed at our corresponding website.

Consent to Receive Telemarketing Calls & Texts

By submitting information, I authorize CFF and ABC Financial Services to deliver to me, at the telephone, cellphone, or email address(es) provided, telemarketing calls, emails and texts and informational calls, emails and texts. I UNDERSTAND THAT I AM NOT REQUIRED TO AGREE TO BE CONTACTED AS A CONDITION OF PURCHASING ANY PROPERTY, GOODS OR SERVICES. I can request to not be contacted by CFF by emailing DNC@calfamfit.com or calling 1-866-4CALFIT (1-866-422-5348) or writing to the postal address below.

Questions Regarding CFF Privacy Policy

If you have any questions regarding our Privacy Policy, we will do our best to answer them. Here's how to contact us:

Email: info@calfamfit.com
Postal: P.O. Box 2960, Orangevale, CA 95662
Phone: 916-987-2030 (Customer Service)
Fax: 916-987-2040
Hours of Operation: Monday-Friday, 8am-5pm, Pacific Standard Time

California Privacy Policy

California Family Fitness (the “Gym”) has developed this California Privacy Policy out of respect for the privacy of our members and visitors to our website. This policy describes the personal information we collect, use, and disclose about individual members and website visitors who are California residents. This policy applies only to California residents who are natural persons; it does not apply to any entities (whether business, non-profit or governmental) or to any person who is not a California resident. For California residents, this policy supplements and modifies, but does not replace, our general Privacy Policy, which can be accessed here.

Whenever you visit our website, we will collect some information from you automatically simply by you visiting and navigating through this site, and some voluntarily when you submit information using a form on the website, request information, or use any of the other interactive portions of our Web site. Through this website, we will collect information that can identify you and/or your activity.

And whenever you communicate, interact or do business with us, whether online or at our Gym locations, we will be collecting personal information from you or about you in the course of our interaction or dealings with you.

The Gym may collect the following categories of personal information about you based on your specific transactions and interactions with the Gym, its website, or its mobile device application (“app”). For each category of information, the business purposes for which we use the information and the third parties with whom we have shared the information in the last 12 months are referenced by a number that coincides with the number in the lists that follow below in this policy.

The Gym may use your personal information and share it with various service providers and third parties for the following business purposes:

The Gym may share your personal information with the following categories of service providers or third-party businesses depending on your transactions or interactions with the Gym:

1. Financial Institutions
2. Lead providers
3. Government agencies
4. Promotional or other fulfillment vendors
5. Marketing support vendors
6. Transaction support vendors (e.g., payment processors)
7. Does insurance carriers and medical providers
8. Your employer or school

Do we sell any of your personal information?

The Gym does NOT and will not sell your personal information in exchange for money. However, we may share information with third party websites and social media platforms about visitors to our Website for purposes of targeting advertisements of our products and services to you when you visit other websites. Other than this sole exception, we do not and will not disclose your personal information to any third party in exchange for monetary or other valuable consideration. We do not at any point or under any circumstance sell or otherwise trade the personal information of any minors.

Notice of Right to Opt-Out of Sale of Your Information

While the Gym does not sell your personal information in exchange for money, we may share your personal information for other valuable consideration as described above. This is the only circumstance where your personal information may be disclosed in exchange for valuable consideration. You have the right to tell the Gym NOT to sell your personal information. You have full and free right to opt-out of the Gym’s disclosure of your personal information to any third parties where the disclosure constitutes a “sale” as defined by the California Consumer Privacy Act. You may exercise your right to opt-out without fear of discrimination for doing so. To opt-out of the Gym’s selling of your information, meaning, the Gym will not disclose your information to third parties for any monetary or other valuable consideration, you can do any of the following:

• Click HERE to be taken to an online opt-out submission form.
• Visit any Gym location to request a paper opt-out submission form.
• If you are unable to submit an opt-out through any of the above methods, please call the Gym’s toll-free privacy line at 1-866-4CALFIT (1-866-422-5348) for assistance and a Gym representative will assist in meeting your needs.

You can have an Authorized Agent submit a request on your behalf if you both come into a California Gym location and provide proof of identity with a driver’s license or passport and provide your consent via mail-in form for the Authorized Agent to complete your verifiable consumer request.

To submit an opt-out through use of an authorized agent you must provide that agent with written permission to submit an opt-out on your behalf. The Gym maintains the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.

In order to verify your identity and respond to your request, the Gym will need you to provide your name, address, email, phone number, and your date of birth. Additional information may be needed such as Member ID number.

Third-party vendors

The Gym may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. Subscribers or site visitors will never receive unsolicited e-mail messages from vendors working on our behalf.

Business transfers:

In the event the Gym sells or transfers a particular portion of its business assets, consumer information may be one of the business assets transferred as part of the transaction. If substantially all of the assets of the Gym are acquired, consumer information may be transferred as part of the acquisition.

Compliance with law/safety:

The Gym may disclose specific personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of our Website, the site itself, or the public.

Use of cookies and other tracking technologies

Cookies are small files that a Website may transfer to a user’s computer that reside there for either the duration of the browsing session (session cookies) or on a permanent (until deleted) basis (persistent cookies) that may be used to identify a user, a user’s machine, or a user’s behavior. We make use of cookies under the following circumstances and for the following reasons:

• Compile data about site traffic to offer a better Website experience
• Understand and save visitor preferences for future visits

Do Not Track (DNT) is a privacy preference that users can set if they do not want web services to collect information about their online activity. However, there is currently no universal standard for sending and receiving DNT signals. Due to this lack of universal standard, it would be impossible for us to promise that we comply with all known and unknown DNT standards.

Therefore, we do not respond to DNT signals or other mechanisms that provide a choice regarding the collection of personal information about activities over time and across different Web sites or online services. If a universal standard for DNT becomes available, we may revisit our DNT Policy.

External links:

Our website contain links to other sites. The Gym is not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit via a link from our website.

Children under the age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on our Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address below.

Your Rights as a California Consumer:

If you are a California resident, you have the following rights:

1. Right to Know. The right to request, up to 2 times in a 12-month period, that we identify to you (1) the categories of personal information we have collected, disclosed or sold about you in the last 12 months, (2) the categories of sources from which the personal information was collected, (3) the business purpose for which we use this information, and (4) the categories of third parties with whom we share or have shared your personal information in the last 12 months;
2. Right to Access. The right to request, up to 2 times in a 12-month period, that we provide you access to or disclose to you, free of charge, the specific pieces of personal information we have collected about you in the last 12 months;
3. Right to Delete. The right to request, up to 2 times in a 12-month period, that we delete personal information that we collected from you, subject to certain exceptions;
4. Right to Opt-Out. The right to opt-out of the sale of your personal information to third parties;
5. The right to designate an authorized agent to submit one of the above requests on your behalf. See below for how you can designate an authorized agent; and
6. The right to not be discriminated against in receiving different or less favorable pricing, service or financial incentive for exercising any of the above rights.

You can submit any of the above 4 types of consumer requests by any of the 2 options below:

1. Submit an online request on our website at https://www.californiafamilyfitness.com/ccpa.
2. Call our privacy toll-free line at 1-866-4CALFIT (1-866-422-5348).

How we will verify that it is really you submitting the request:

When you submit a Right to Know, Right to Access, or Right to Delete consumer request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us. For example, we may need you to provide your name, address, email, phone number, Member ID number, and your date of birth. If your sole interaction with us was as a website visitor, then in order to verify your identify, we will need to ask you to provide your name, email, phone number, IP address, device ID, browser ID, and/or cookie ID.

Responding to your Right to Know, Right to Access, and Right to Delete requests

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 45 days or 90 days total from the date we receive your request), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Responding to your consumer request to opt-out of the sale of your personal information

We will act upon a verifiable consumer request to opt-out within fifteen (15) days of its receipt. We will notify all third parties to whom we have sold personal information within 90 days of our receipt of your request that you have exercised your right to opt-out and instruct them not to further sell the information. We will notify you when this has been completed by mail or electronically, at your option.

A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

If You Have an Authorized Agent:

You can have an Authorized Agent submit a request on your behalf if you both come into a California Gym location and provide proof of identity with a driver’s license or passport and provide your consent via mail-in form for the Authorized Agent to complete your verifiable consumer request.

Consumers With Disabilities

This policy is in a form that is accessible to consumers with disabilities. For more information on our website accessibility, CLICK HERE. 

Questions About the Policy

If you have any questions about this privacy policy, go to https://www.californiafamilyfitness.com/ccpa or call 1-866-4CALFIT (1-866-422-5348).

**This policy was last updated January 15th, 2020.